Privacy & Mobile Terms Update

Additional Privacy Disclosures & Mobile Terms of Service

Effective Date: September 30, 2025

This page provides additional disclosures related to FACTORFIVE Skincare’s loyalty program, mobile messaging, and marketing communications. It is intended to supplement our core Privacy Policy, which is automatically maintained through Shopify. By continuing to use our website or subscribing to communications from us, you acknowledge and agree to the practices described below.

Loyalty & Rewards Program

When you participate in the FACTORFIVE Loyalty/Rewards Program, we collect personal information including your name, email, phone number (if provided), purchase history, and loyalty activity. This data is used to:

Track points and rewards eligibility
Communicate program-related updates and offers
Personalize promotions and product suggestions

We do not sell or share your loyalty program data with unaffiliated third parties. We may share data only with contracted service providers needed to operate and manage the program.

SMS Messaging & Phone Number Use

If you provide your phone number on our website or during checkout, it may be used to:

Send order updates or confirmations
Verify your identity for account security
Share promotional or loyalty-related offers via SMS (only if you opt in)

We take your privacy seriously:

We will not sell or share your SMS opt-in data or consent with unaffiliated third parties.
You can opt out of receiving messages at any time by replying STOP.
For support, reply HELP or contact us at customerservice@factorfiveskin.com.

Abandoned Cart Tracking

Our website uses cookies, local storage, and plugins to monitor shopping behavior. For example:

"FACTORFIVE Skincare's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS."

This feature allows us to send helpful reminders and follow-ups if you’ve left an item in your cart without completing a purchase. These messages are only sent if you’ve opted into communications.

Mobile Terms of Service (SMS Terms)

FACTORFIVE Skincare
Last updated: Oct. 1, 2025

The FACTORFIVE Skincare mobile message service (the "Service") is operated by FACTORFIVE Skincare (“FACTORFIVE Skincare”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to FACTORFIVE Skincare’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of FACTORFIVE Skincare through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with FACTORFIVE Skincare. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt out of the Service at any time. Text the single keyword command STOP to +1 (866) 516-5844 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device unless initiated by you. If you have subscribed to other FACTORFIVE Skincare mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +1 (866) 516-5844 or email marketing@factorfiveskin.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy.

Data Sharing Exclusions

If our core Privacy Policy refers to data sharing with marketing or advertising partners, please note the following exception:

"The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties."

Location Tracking (If Applicable)

We may use geolocation data collected via browser or device settings to enhance your experience, such as displaying local offers or optimizing delivery options. This information is used only with your consent and is never shared without permission. You can disable location tracking through your browser or device settings at any time.